Privacy Policy

This Privacy Policy explains how Monarkz ("Monarkz", "we", "us") collects, uses, shares and protects personal information when you visit our website, buy a subscription, or use our WhatsApp marketing and CRM platform (the "Service").

1. Who we are

Monarkz provides software that helps businesses communicate with their customers through the WhatsApp Business Platform operated by Meta Platforms, Inc. ("Meta"). For questions about this policy, contact us using the details in Section 12.

2. Our two roles

• Controller: for information about our own website visitors, prospects and account holders (for example your name, email and billing details).
• Processor: for the contact lists, messages and other data our customers upload or exchange through the Service ("Customer Data"). We process Customer Data only on our customer's instructions, as described in our Data Processing Addendum. If you are a contact of one of our customers, please direct privacy requests to that business.

3. Information we collect

• Account information: name, business name, email address, phone number, password and role.
• Billing information: plan, transaction history and billing address. Payment card details are processed by our payment providers (such as Shopify Payments) and are not stored by us.
• WhatsApp Business information: your Meta Business account ID, WhatsApp Business Account ID, phone number, display name, message templates and quality rating needed to connect the Service to Meta.
• Customer Data: contacts, tags, custom fields, message content, media, chatbot flows and conversation metadata (timestamps, delivery and read status).
• Usage and device data: IP address, browser type, pages viewed, features used, log data and approximate location.
• Communications: messages you send to our support team and responses to surveys.
• Cookies: see our Cookie Policy.

4. How we use information

• To provide, operate, maintain and secure the Service, including sending and receiving WhatsApp messages on your behalf.
• To process payments, manage subscriptions and prevent fraud.
• To provide customer support and send service-related notices.
• To improve and develop features, including aggregated analytics.
• To send marketing communications where permitted by law (you can opt out at any time).
• To comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.

5. Legal bases (EEA/UK users)

We rely on performance of a contract, legitimate interests (such as securing and improving the Service), consent (such as for non-essential cookies and marketing) and compliance with legal obligations.

6. How we share information

• Meta / WhatsApp: message content and related data are transmitted through the WhatsApp Business Platform and are also subject to Meta's terms and privacy policies.
• Service providers: hosting, cloud infrastructure, payment processing, email delivery, analytics and customer support tools, bound by confidentiality and data-protection obligations.
• Legal and safety: where required by law, or to protect the rights, property or safety of Monarkz, our users or others.
• Business transfers: in connection with a merger, acquisition or sale of assets.

We do not sell personal information.

7. International transfers

Information may be processed in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

8. Retention

We keep account information for as long as your account is active and as needed to meet legal, tax and accounting obligations. Customer Data is deleted or returned after your subscription ends, as described in the DPA, unless the law requires us to keep it.

9. Security

We use administrative, technical and physical safeguards, including encryption in transit, access controls and monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights

Depending on where you live (for example under the GDPR, UK GDPR or US state laws such as the CCPA/CPRA), you may have the right to access, correct, delete or port your personal information, to object to or restrict processing, to withdraw consent and to opt out of targeted advertising. To exercise these rights, contact us. We will not discriminate against you for exercising them. You may also complain to your local data-protection authority.

11. Children

The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children.

12. Contact us

Monarkz
770 Market St, Farmington, MO 63640, USA
Phone: +1-562-352-5539
Online: Contact form

13. Changes

We may update this policy from time to time. We will post the new version on this page and, for material changes, notify account holders.